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    • Are you/your products affiliated with any companies?

    • What kind of experience do you have? What about customer service?

    • Do you take custom orders?

    • What kinds of things can you make or change? Can you pose the figurines? How about hair color changes?

    • How do I let you know about TEAM RIVALRY information or other special requests?

    • Do you have any AFRICAN-AMERICAN or other non-Caucasian cake topper bride and groom figurines?

    • How do I ask you a question?

    • I'm looking for a specific item. Do you have it in stock?

    • If an item is listed as out of stock, am I out of luck?

    • Where can I find more information about a product?

    • Do you have a print catalog you can send me?

    • What about SHIPPING COST, LOCATIONS, OPTIONS, and sales tax?

    • What payment methods do you accept?

    • I just placed an order, but I didn't get an immediate e-mail receipt. Why?

    • Do you have a RETURN POLICY? What about damage?

    • How will my item be packaged?

    • What about the return address on the box? I want this to be a surprise!

    • HOW SOON will I receive my order?

    • How will I know when my box was shipped? How can I track it?

    • I don't want any of my personal information shared, nor do I want to be on any mailing list. Will my information be kept confidential?

    • Why do you need my e-mail address and phone number?

    • Do you take PHONE orders? Why don't you have a telephone number on your Web site?

    • Is your Web site secure?

    • How do I place an order on your Web site?


    Are you/your products affiliated with any companies? top

    No. Our items are NOT licensed products. They are, however, individually HANDCRAFTED items made from lawfully purchased, licensed fabric, merchandise and adornments. We are not affiliated with, sponsored by, or licensed by any of the characters, teams, organizations or companies shown in any manner. All trademarks are property of their respective owners.

    Our legal/fair/reasonable use (as in the Fair Use doctrine) consists of one or two photos of the actual item we are describing.

    You may also wish to refer to the First Sale doctrine ("The whole point of the First Sale doctrine is that once the copyright owner places a copyrighted item in the stream of commerce by selling it, he has exhausted his exclusive statutory right to control its distribution." -Justice Stevens, delivering an opinion for a unanimous Supreme Court in the case Quality King Distributors, Inc. v. L'anza Research Int'l, Inc. (96-1470), 98 F.3d 1109, reversed); Precious Moments vs La Infantil, 1997, (D.P.R.) 971 F.Supp. 66 ("The copyright owner's right to distribute the work is limited by the "First Sale" doctrine, which permits the owner of a legally acquired lawfully made copy of a work to sell that particular copy without the consent of the copyright holder"); and the Lanham Act, among others, for more information. (Special thanks to our legal team for all their assistance, by the way... you know who you are!)

    Along these same lines, we'd like to thank the fine folks at CAPS (the Coalition to Advance the Protection of Sports logos) for the tireless work they do in enforcing trademark rights. They're good people, and they provide an extremely important service in this day and age, that's for sure.




    What kind of experience do you have? What about customer service? top

    All of our items are handcrafted and/or adorned by folks who have over a CENTURY of combined crafting experience! Our dedicated Web site launched in 2006, but we've been selling various items online for over 15 years, and we've participated in and hosted craft bazaars for decades.

    (You can read a little more about us by clicking on the "About Us" link under the big "Information" header at the bottom left of our Web site, as well...)

    Every one of our items is crafted/adorned/packaged in a spotless, smoke-free work area with extreme attention to detail, and most of all...love.

    Not only do we take take an enormous amount of pride in our products, but we take customer service very seriously - from the initial contact all the way through to the product shipment. Take a look at our valued customer testimonials to see what others think about our service. We truly do value your interest and patronage.

    Rest assured that you're dealing with an honest, friendly, hard-working (and family-owned) small business when you shop with us. No middleman, no drop-shipping... just us doing the crafting and shipping - working directly with you to create your dream wedding accessory.

    After all, a wedding is a once-in-a-lifetime event. We want to make your shopping experience at Fun Wedding Things just as memorable!



     

    Do you take custom orders? top

    We certainly try our best to fulfill every single request we receive, so please ask if you have something specific in mind. We regularly change/paint the hair and eye color on bride and groom figurines (for a small additional fee), add additional flowers in all sorts of colors, locate special themed adornments, etc. Try us - we love a challenge!




    What kinds of things can you make or change? Can you pose the figurines? How about hair color changes? top

    Figurine skin color, hair style and length, and dress style/color changes... we're UNABLE to do. We've tried painting the skin color on the figurines, and to say it looks hideous would be an understatement. Certainly nothing we'd ever pass along to our customer friends. We also have no way of changing the pose of the figurines - we're so sorry about that!


    Hair color change on the figurines - we are HAPPY to do, always free of charge. During the purchasing process, simply let us know the hair color you need on your bride and/or groom, and we'll take care of everything for you!

    We're also pretty good at adding goatees, mustaches, and beards. Same thing - just leave us a note during the purchasing process and describe what you'd like on the groom - a photo doesn't hurt, either.

    For a "bald" look, while we have no way of altering the hairstyle or subtracting the hair that's already there, we can paint the groom's hair flesh-colored. We've done that in the past for many of our customer friends. Granted, the hair "ridges" still remain, but it does give an overall "look" of baldness, if you'd think that would work for you.


    If you want to do the hair color changing/painting yourself, or perhaps change the hair color after the fact, we'll be happy to let you know the brand of paint we use, and we'll give you our painting tips/tricks that will help you (or someone else) change the hair color on the figurine. (Even though it's a bit time-consuming and requires patience and a steady hand, it might make your cake topper that much more meaningful, knowing you played a part in making it perfect!) 







    How do I let you know about TEAM RIVALRY information or other special requests? top

    To let us know about team rivalry information, other special requests, etc., when you start the purchasing process, you'll see a message box titled "Additional requests/info." on the address collection page (right below where you'll put your e-mail address). Simply type your information/requests there, and we'll take care of everything for you.



    Do you have any AFRICAN-AMERICAN or other non-Caucasian cake topper bride and groom figurines? top

    Unfortunately, right now we only have Caucasian figurines (unless there's a specific/single listing on our Web site). We simply haven't been able to find African-American and other non-Caucasian figurines that fit our needs in terms of size, and more importantly, quality. Yes, we've even tried to paint the skin color on the figurines, and that simply isn't an option. We are always looking, though...






    How do I ask you a question? top

    Simply click on the "Contact Us" link, type in your question (don't forget to include your correct e-mail address!), and click on the link below the question box to send away. All questions will be answered same-day - generally within a matter of hours (though usually quite a bit sooner!).






    I'm looking for a specific item. Do you have it in stock? top

    The best way to find a specific product is to use the "Search Site" box at the top right of our Web site. Simply type in the word(s) of the item you're looking for and then click on the pink "Go."

    Our items are also listed in alphabetical order within each specific item category and subcategory.

    But if you don't see what you're looking for, don't fret. There's a good chance we may have a finished item in stock and we simply haven't listed it yet. Otherwise, we have a large inventory of supplies and resources, and we'd be glad to try and create something specific for you.... so please don't hesitate to ask!








    If an item is listed as out of stock, am I out of luck? top

    Absolutely not! Chances are good that we have the components on-hand to create a nearly identical item that you see listed as out of stock. Or maybe we simply haven't gotten around to listing another one or updating our Web site inventory just yet. Please don't hesitate to contact us and let us know specifically what you're looking for - we'll be happy to help.




    Where can I find more information about a product? top

    In the navigation area on the left side of our Web site, click on the PURPLE main category link that corresponds with the particular item you're interested in. There you'll find a general overview and more detailed information about each product line that we carry at Fun Wedding Things.




    Do you have a print catalog you can send me? top

    Due to the near-daily changing nature of our inventory and items (and many one-of-a-kind creations since we do our own crafting), we don't have a print catalog available - it would be outdated almost immediately. We're adding new items all the time, so our Web site serves as our current catalog.





    What about SHIPPING COST, LOCATIONS, OPTIONS, and sales tax? top

    We choose to use USPS Priority Mail (always with Delivery Confirmation) almost exclusively for our items. We've found that buyers appreciate the quick delivery time (generally 2-3 days during "normal" mailing times of the year and barring any unforeseen delays) that Priority Mail offers.

    Please understand that we have no control over how quickly the mail travels, of course. So we definitely suggest ordering as far in advance as possible. Weather or other delays do happen from time to time, but the vast majority of our boxes shipped via Priority Mail do indeed arrive in that 2-3-day time frame.

    The only GUARANTEED delivery method (with a refund available if not delivered when noted) is USPS Express Mail... which is overnight delivery in most cases. We use boxes to ship every order, and we send you the Delivery Confirmation/shipping information as soon as your box is packed. But once your box leaves our hands, it's up to the USPS to hopefully deliver on time. Again, the vast majority of our shipments over the last 15-years-plus have indeed been on time.

    We charge a flat-rate $8.95 Priority Mail shipping fee for ALL of our Fun Wedding Things items. In most cases, that $8.95 is less than our actual cost to ship! We always combine shipping, so whether you purchase one or ten items, you always pay just our flat-rate $8.95 Priority Mail shipping fee.

    Colorado residents (only) pay 6.7% sales tax on all purchases.

    Overnight delivery (USPS Express Mail) is certainly available at the buyer's cost - please contact us with your ZIP code in advance for pricing. As a rule, Express Mail generally runs about $35.00 for overnight delivery, depending on your location. We require an advance payment of that $35.00 (again, please contact us for details), and any overage is immediately refunded once your shipping label is printed.

    Please note that we only ship to United States addresses at this time.

    (If you are outside the U.S., what many of our customer friends do is have us ship to a friend or relative of theirs in the States, or to a postal/package receiving-type business. We'll gladly ship to any U.S. address.)




    What payment methods do you accept? top

    We accept MasterCard, Visa, American Express, and Discover credit cards... in addition to PayPal payments of any kind - all via our secure online shopping cart. Sorry, we don't accept checks, but PayPal should have you covered there.

    Fun Wedding Things will never see, nor will we have access to any of your credit card/payment information. Everything is handled safely and securely by our online shopping cart system.

    Colorado residents (only) pay 6.7% sales tax on all purchases.





    I just placed an order, but I didn't get an immediate e-mail receipt. Why? top

    Every order placed correctly with a working e-mail address will receive a near-immediate e-mail receipt. If you didn't receive one, it's a good sign that the e-mail address you used on the order form is incorrect, or that your "in box" is full. Please let us know if you didn't receive your receipt (check your spam filter first, as well) and give us a working e-mail address, and we'll forward your receipt and all of our follow-up information right away.


    Do you have a RETURN POLICY? What about damage? top

    Unfortunately, due to the custom and general nature of our items, we can't accept any returns. We individually craft each item ordered, and we thoroughly describe the size and composition of each item in the individual item listings on our Web site. We're also always here to answer any questions you may have prior to your purchase.

    In the past, we have indeed had customer friends elope, change wedding themes, pry adornments off of our cake toppers (yes, really!), use the toppers on their cake, wear the garters or simply change their minds, and then request a refund upon return of their item. (There are health/sanitary issues with garter and even cake topper returns, of course - state and federal laws actually mandate a no-return policy in regard to personal/intimate-type apparel such as garters, for instance.) We're very sorry, but we hope you can understand our side of things - that's why we finally had to institute a no-return policy. Therefore, returns have to/will be immediately refused and returned to sender.

    (We have heard from some customer friends in the past who had wedding themes change/had their weddings cancelled, and they reportedly had very good luck selling their items to local bridal shops/bakeries... and/or on Craigslist/eBay. So there are several options if things change and you no longer need your items...)

    We're quite confident you'll be pleased with the materials and craftsmanship. We always thoroughly describe our items, so please read those individual descriptions on our Web site very carefully. And please don't hesitate to ask any questions - that's what we're here for. You may also want to read some of the unsolicited testimonials on our "Customer Comments and Testimonials" pages (link located on the left side of our Web site underneath the large "Information" heading) to see what our customer friends have to say about us.


    However, if you're not happy with your purchase, we'll certainly work with you as much as possible to see how we can turn your frown upside down! We have no problem with that at all, because we take great pride in our items, as well as our valued customer friends. Customer service is always #1 with us.


    In the rare event of catastrophic breakage, please save ALL packing materials, boxes, etc. and contact us immediately. We'll also need photos of the breakage so we can get the claim process started with the USPS.

    We have chosen our cake topper (and other) components and adornments extremely carefully over the years, very much based upon their quality and "sturdiness." So short of a shipping box being backed over by a truck, the chance of true breakage during even the roughest shipping handling is almost non-existent. (We think you'll find we're second-to-none in the way we pack all of our items, as well!)


    However, every once in a blue moon, an adornment may come "unattached" during shipment - or even in the future if little hands start reaching for it. (As much as we'd love to hand-deliver all of our items, we just can't!) : ) A flower may pop off the base of a topper, for example. 99.9% of the time, this is a very simple fix with just a drop or two of glue - please refer to the informative e-mail you received from us following your purchase. But if you need further assistance, please don't hesitate to contact us. Customer service and satisfaction is our #1 priority, and we'll certainly work with you to get everything back to the condition it was in when it left us!






    How will my item be packaged? top

    We take great pride in our packing! For example, if you're getting a cake topper, we tissue-wrap around the most fragile parts of the topper, bubble-wrap that area, bubble-wrap the entire topper, tissue-wrap again, place it in our free plastic display box, use packing peanuts to fill that box - and that's just the "inside" box! We add even more packing around the outside of that box to make sure your topper doesn't move around during shipping.

    EVERY item purchased from FunWeddingThings.com will ship in a BOX. Even an individual garter. Over the years, we've found that boxes simply fare far better than envelopes, for example, during the shipping process. A box also allows us to wrap and package your item in the manner we feel it should be.

    No matter what you purchase from Fun Wedding Things, rest assured that we will wrap/package your item carefully, professionally, and securely.




    What about the return address on the box? I want this to be a surprise! top

    Since many of our customer friends do indeed purchase their item as a gift or a surprise, we use our business name of "Couch Potato Crafts" as the return address name on the shipping label. There's no mention of wedding-related items or our FunWeddingThings.com Web site anywhere on the outside of the box. (We're sneaky that way!) So our box actually looks like it's a shipment from a craft-related business - the surprise won't be spoiled at all!




    HOW SOON will I receive my order? top

    We pride ourselves on having the fastest ordering/crafting/shipping process in the business! We ship (via USPS Priority Mail with Delivery Confirmation) at least three days a week - and always within two or three business days of your order/payment. Basically, we always try to craft and ship within a day or two or three of purchase. Then Priority Mail takes 2-3 days for delivery, depending on your location.

    Our personalized e-mail which you'll receive shortly after purchasing your item will include much more information and shipping time estimates.





    How will I know when my box was shipped? How can I track it? top

    After each purchase, we send a thank you/informational e-mail to you (from a Comcast.net e-mail address) - it'll be titled something like, "Fun Wedding Things Web site purchase info." - with product and estimated shipping information.

    Then when your shipping label is printed, we'll send an additional e-mail to you with those details - that e-mail also comes from our Comcast.net e-mail address, and it will be titled something to the effect of, "Fun Wedding Things shipping info." So you're informed every step of the way.

    As noted, we ship each order via USPS Priority Mail, with Delivery Confirmation. Your DC number will be included in your shipping information e-mail, so you can go to USPS.com and type in your DC number for location updates. But please remember that Delivery Confirmation is not like UPS or FedEx tracking, in that a scan is NOT required every step of the way. You also may not see any detailed information until your box gets quite near your house. The only scan required by the USPS with Delivery Confirmation is during the actual delivery of the box. That said, you may see some scans along the way - it all depends on how each post office handles things. We've found that as a box gets closer to its destination, the nearest post office will usually do a scan or two, but again, it all depends on local protocol.







    I don't want any of my personal information shared, nor do I want to be on any mailing list. Will my information be kept confidential? top

    Absolutely. We're a small, family-run business - not a big, corporate one. We have no mailing list, and the only contact you will receive from us is a thank you/informational e-mail about your purchase, and then the shipping information/confirmation e-mail.

    As noted previously, all purchases are handled by our Web site's secure, integrated shopping cart. We don't see your credit card information at all, and we only need your name and address so we know where to send your box.     ; )  



      

    Why do you need my e-mail address and phone number? top

    You'll receive a receipt via e-mail immediately after placing your order. We don't put any receipts in our shipments, because so many of the orders are meant as gifts or surprises (and also because you receive that e-mail receipt right away).

    We then also confirm your order, give you more information about it, and send a shipping estimate in one follow-up e-mail that you will receive the same day you make your purchase.

    Finally, once your shipping label is completed, we e-mail you that information (which includes the Delivery Confirmation number), as well.

    We never use your e-mail address after that point, and the only reason we request a phone number is if your e-mail address is incorrect/bounces back to us - we'd have to contact you in that instance. Again, as noted in the question/answer above, we don't use/distribute any of your information at all.




    Do you take PHONE orders? Why don't you have a telephone number on your Web site? top

    The entire purchasing/payment/inventory system is handled so flawlessly by our secure integrated shopping cart and by our secure online payment processor, that we could never top it by taking phone orders. This way, we never see your credit card information, either! Everything is handled safely and securely for us and for you, our customer friends.

    Plus, you're then able to shop 24/7, at your leisure. We're also able to send our customers informational/question response/purchase confirmation e-mails 24/7, too - this is ideal for us, because we do work late night/early morning/weekend hours.

    So since we are an Internet business, everything is handled via our Web site and e-mail, but with our Fun Wedding Things "personal touch," of course - we're certainly not a faceless online company! You'll find that to be true throughout your entire purchasing process.

    We actually had our phone number listed on our Web site until very recently, but endless Internet/search engine telemarketing calls took us away from our crafting, so we chose to remove it. There was really no need for it anyway, since we are indeed a Web-based business and we do/can correspond with our customer friends 24/7 via e-mail. It's also much easier than playing "phone tag" - both parties are able to respond via e-mail at their convenience. (So now it's nice and quiet here, and we can concentrate on our crafting and our customers again! Ha!)




    Is your Web site secure? top

    Very much so. As noted above, your purchase will be processed flawlessly by our secure integrated shopping cart and our secure online payment processor. We never see your credit card information at all - everything is handled in a secure manner.

    Our GoDaddy and Thawte security/verification certificates are on display at the bottom left of our Web site, for anyone interested in those. In addition, the integrated eCommerce shopping cart system we use on our Web site provides its own SSL connection when transferring sensitive data.




    How do I place an order on your Web site? top

    Just click on the pink "order" button at the bottom of the item page you're looking at. Our secure Web site will walk you through the entire process. It's quick and painless, trust us!





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