Refunds/replacements/discounts offered within 1 week of receiving your fabric for any of the following reasons:
1) Your fabric was shorter than 39" per meter before washing.
2) Your fabric had undisclosed flaws NOT along the selvedge.
We do not cover any fabric that has been made into items. Coverage is available for 1 week. Please contact me directly if you have an issue and use the wall as a last result for expressing concerns. We do not cover return shipping to us which is needed for a replacement or refund (excluding missing fabric). We normally try to offer all 3 options but replacement may not always be available. We do NOT cover packages that say delivered (excluding if your package was delivered but is missing fabric).
Important: Damage caused by USPS, Canada Post or International Carriers are not our responsibility. We will do everything to secure your package properly before leaving our hands. If you wish to purchase shipping insurance, please leave a note on your purchase and you will be invoiced for it. Please keep in mind that we are not responsible for packages once they are shipped.
PREORDER - Estimated production for each print/round is between 5-12 weeks (typical is 6 weeks) and will be shipped from the printer to the group owner(s) which can take 2 weeks. Our goal is to have all fabric packaged and ready to ship within 1-2 weeks of arrival to us.
RETAIL - Shipping will be within 7 business days.
Shipping is done via either UPS or Canada Post, whichever is the most economical option.
Costs start at $15 (up to 4 meters) and go up to $20 (for rural packages)